Jay and Paula Hancock are the husband-and-wife team behind Alabama Pumper, a trusted provider of septic tank pumping, septic inspections, sewer line cleaning, hydro jetting, grease trap pumping, and wastewater system services throughout North and Central Alabama.

Their story began in 2011 with Jay, a pickup truck, and a commitment to honest work, reliable service, and treating customers the right way. As demand grew and the business expanded, Paula stepped in to oversee operations, customer service, scheduling, and day-to-day business management. Together, they built Alabama Pumper into a respected septic and drain services company known for dependable workmanship, responsive service, and long-term customer relationships.

Over the years, the Hancocks have developed strong working relationships with the Jefferson County Sewer Department, the Jefferson County Health Department, local inspectors, contractors, and industry professionals throughout the region. Their experience and commitment to doing things the right way help ensure projects are completed safely, efficiently, and in accordance with applicable regulations and industry standards.

From routine septic tank pumping and drain cleaning to complex sewer line repairs, lift station service, hydro jetting, grease trap systems, and commercial wastewater solutions, Alabama Pumper has the equipment, expertise, and experience to handle projects of all sizes. Today, homeowners, businesses, restaurants, property managers, contractors, and commercial facilities throughout Birmingham, Hoover, Trussville, Huntsville, Madison, and surrounding communities trust Alabama Pumper to keep their wastewater systems operating properly.

Paula and Jay Hancock are the husband-and-wife team driving Alabama Pumper— North and Central Alabama’s trusted name in septic tank pumping, sewer and drain cleaning, and grease trap services. With deep roots in the plumbing industry dating back to 2011, their journey began with Jay, a pickup truck, and a commitment to honest, high-quality work.

As demand for their services grew and their family life evolved, Paula stepped in to manage operations behind the scenes. Today, Alabama Pumper is a full-service septic and drain solutions provider known for dependable service, long-lasting results, and a personal touch you won’t find with large franchises.

The Hancocks' have established strong, longstanding relationships with the Jefferson County Sewer Department, the Jefferson County Health Department, and numerous local inspectors, ensuring their work consistently meets or exceeds code requirements and industry standards.

From clearing everyday kitchen sink clogs to designing and installing complex multi-stage commercial grease trap systems, Alabama Pumper has the experience and expertise to handle jobs of all sizes.

Their specialization in sewer line repairs, septic tank maintenance, and drain field protection has made them a go-to resource for homeowners and businesses across the Birmingham metro area and throughout Central Alabama.

What sets Jay and Paula apart is their hands-on, solution-driven approach. They believe in fixing problems the right way—doing the job once and doing it well.

Paula now manages business operations, secures financing, and carefully vets every team member to ensure only respectful, skilled professionals are sent to your home or business.

She still personally answers the phone 95% of the time—because understanding your issue before dispatching a technician is just part of the care they bring to every service call.

Meanwhile, Jay remains in the field every day—working alongside the crew, conducting diagnostics, and making sure every job runs smoothly from start to finish.

When you call Alabama Pumper, you're not just hiring a company—you're working with a local family who truly cares about keeping your plumbing, septic, and drainage systems running at their best.

What truly sets Alabama Pumper apart is the level of personal involvement and accountability behind every service call. As a family-owned and operated company, Jay and Paula Hancock remain actively involved in the business every day, ensuring customers receive the same level of care and professionalism that helped build the company from the ground up.

Paula oversees scheduling, customer communication, business operations, and team development. In many cases, she is still the person who answers the phone when customers call. By taking the time to understand each situation before dispatching a technician, she helps ensure customers receive the right service, clear communication, and a smooth experience from start to finish.

While Paula manages operations, Jay continues working directly in the field alongside the team. From diagnosing septic and drainage issues to overseeing complex repairs and commercial projects, he remains committed to making sure every job is completed safely, efficiently, and to the highest standards.

When you choose Alabama Pumper, you're not dealing with a large corporate franchise or a call center. You're working with a local family that genuinely cares about its customers, its reputation, and the communities it serves throughout North and Central Alabama.

At Alabama Pumper, our goal is simple: provide dependable septic and wastewater solutions that help property owners avoid costly problems, reduce downtime, and keep their systems operating properly. Whether we're pumping a residential septic tank, cleaning a commercial grease trap, troubleshooting a lift station, or performing hydro jetting services, we approach every job with the same commitment to quality workmanship and honest recommendations.

Our team combines hands-on experience, professional equipment, and practical problem-solving to deliver solutions that last. From homeowners and restaurants to apartment communities, contractors, municipalities, and commercial facilities, customers across North and Central Alabama trust Alabama Pumper to provide reliable service when it matters most.

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Meet the Team Behind Alabama Pumper

A Family-Owned Septic and Drain Service Company You Can Trust